Privacy Policy

Introduction

This document is published in accordance with the provisions of the Information Technology Act, 2000 and Rule 4(1) of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, which requires the publishing of a privacy policy for handling or dealing in personal information including sensitive personal data or information.

The below-described privacy policy (“Privacy Policy”) is applicable when services of Gorilaa Nutrition are availed either directly or indirectly.

The words “Gorilaa Nutrition”, “we”, “our”, and “us” refer to Kinetra Food Private Limited, hereinafter referred to as “KFPL”, a company incorporated under the laws of India and having its registered office at Kalyani Apartments, Sector-6, Vasundhara, Ghaziabad, U.P – 201012.

The words “you”, “your”, or “yours” refer to any person who is using, accessing, or browsing or has used, accessed, or browsed the Site (as defined below) and/or is using or accessing or has used or accessed any version of the Gorilaa Nutrition mobile application (“App”) and/or has availed the services offered by us.

The terms not defined herein shall have the same meanings as defined in the Terms and Conditions applicable to the use or user of the Gorilaa Nutrition website at www.gorilaanutrition.com or any other website created by Gorilaa Nutrition, as may be modified from time to time (“Site”) and the use or user of the App.

We are engaged in the business of FMCG products focusing on protein. Like our service, we keep things simple and easy. We value your privacy and security and follow the highest industry standards and practices to ensure the information you provide us is secure.

Information Collection, Use, Handling and Sharing

Use of information for access to Site and/or the App and/or services of Gorilaa Nutrition:

This Privacy Policy contains provisions regarding the collection, usage, storage, handling, and sharing of information that you share on the Site and/or the App.

For the purpose of this Privacy Policy, the type of information collected and handled by us includes:

  • “Personal Information”: Data or information relating to a natural person which, either directly or indirectly, in combination with other available or likely to be available information, can be used to identify such person, including mandatory or voluntary disclosures made while using the Site/App or availing our services—such as name, address, telephone number, email address, images, etc.
  • “Sensitive Personal Data or Information” (SPDI): As defined under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

Information may include, without limitation, your name, email address, phone number, SMS inbox logs, contacts, location (GPS/IP), mobile device information, browsing data, and other usage information.

We collect and use this information to provide you with the most user-friendly experience, improve our services, ensure security, send updates, respond to queries, and prevent fraud or unlawful use.

We may use your contact information to send you updates, offers, and marketing or administrative messages. You may choose not to share certain information, but doing so may limit your access to certain services.

We may also share Personal Information (including SPDI) with trusted third parties for legitimate purposes such as verification, fraud prevention, law enforcement, audits, compliance, mergers, or service provision—always in accordance with the applicable law.

If you wish to withdraw your consent or delete your information, you can do so anytime by emailing info@gorilaanutrition.com. Once withdrawn, Gorilaa Nutrition will not be liable to provide services that require such data.

All payment transactions are processed through secure third-party payment gateways. We do not store your credit/debit card details.

We take reasonable measures to protect your information but note that no internet-based system can guarantee absolute security.

Use of Cookies

By using our Site or App, you consent to our use of cookies.
Cookies are small data files stored on your device to improve functionality, understand user behavior, and personalize your experience.

We use third-party cookies such as Google Analytics to analyze trends and improve our services.
You can manage or disable cookies via your browser settings, but doing so may limit certain features.

For more details on Google’s privacy practices, visit:
https://www.google.com/intl/en/policies/privacy/
You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Third-Party Websites

Our Site or App may contain links to third-party websites or platforms (“Linked Sites”). Gorilaa Nutrition is not responsible for their operations, data handling, or privacy practices.
We encourage you to review their respective privacy policies before sharing any information.

Security

We take appropriate precautions to protect your information, including encryption via SSL (Secure Socket Layer) technology for online transmissions.

Access to personal information is restricted to authorized personnel only. All employees and contractors handling your data are bound by confidentiality obligations.

While we strive to protect your data, we cannot be held responsible for unauthorized access due to factors beyond our control, such as hacking or force majeure events.

You are responsible for maintaining the confidentiality of your account credentials. Gorilaa Nutrition will not be liable for any misuse arising from disclosure of your login details.

Registration

To use certain services, you must create an account and provide accurate information. This may include personal and payment details to process transactions securely and efficiently.

Acceptance of Terms

By using our Site, App, or services, you consent to this Privacy Policy and our Terms and Conditions.

You confirm that you understand and agree to the collection, storage, handling, processing, and transfer of your information as described herein.

Amendments to Privacy Policy

We reserve the right to modify this Privacy Policy at any time without prior notice.
Your continued use of the Site or App following any changes will signify your acceptance of the updated policy.
We recommend you review this page periodically.

Your Access to and Control Over Information

You may contact us at info@gorilaanutrition.com or call +91 9910961003 (Monday to Friday, 9 AM–9 PM) to:

  • Check or edit your profile information.
  • Review what data we have about you.
  • Request correction or deletion of your data.
  • Express any concern about how your data is being used.
  • Opt out of marketing communications.

Disputes

Any disputes regarding the collection, storage, or handling of Personal Information will be governed by this Privacy Policy, the Terms and Conditions, and the laws of India.
Courts located in Delhi shall have exclusive jurisdiction over all disputes arising hereunder.